AI autoresponder built for real inbound leads.
Casey's AI Autoresponder responds instantly to new inquiries, asks the right questions, and routes conversations based on intent — without replacing your team or breaking platform workflows.
What the Casey Response AI Autoresponder is
The Casey Response AI Autoresponder is a front-line response system for inbound leads. It handles the first touch of every conversation, gathers key details, and determines the right next step — whether that's booking, human follow-up, or escalation to a call center.
The data backs this up: research from MIT and Harvard Business Review shows that responding within 5 minutes makes you 100x more likely to connect with a lead, and 78% of customers buy from the first business to respond. Casey is built to make sure that first responder is you.
This is not a generic chatbot. Casey is designed to support structured lead workflows, not open-ended conversation.
See it in action
A real conversation between a homeowner on Yelp and Casey — from first message to estimate scheduled.
Hi, I found you on Yelp. We're looking to get our kitchen remodeled — new countertops, backsplash, and maybe refinish the cabinets. The kitchen is about 150 sq ft. Are you available for a quote sometime this week?
Hi there! Thanks for reaching out — we'd love to help with your kitchen remodel! We do countertops, backsplash, and cabinet refinishing all the time. A 150 sq ft kitchen is a great size to work with. A couple quick questions so we can give you the best estimate: 1. Do you have a material preference for the countertops (granite, quartz, marble)? 2. What's your ideal timeline for getting the project started? We have openings this week for an in-home estimate if that works for you!
We're leaning toward quartz for the counters. Hoping to get started within the next 3-4 weeks if possible. Thursday afternoon would be great for an estimate!
Quartz is a great choice — durable and low maintenance. We work with several quartz suppliers so you'll have plenty of options to pick from. 3-4 weeks is totally doable for a project like this. I've got a Thursday afternoon slot open — does 2:00 PM work for you? One of our estimators will come out, take measurements, and walk you through material samples on-site.
Why generic autoresponders don't work
Most autoresponders treat every lead the same. They send scripted replies, don't understand platform constraints, and either over-automate or create more work for humans.
In practice, this leads to:
- Missed context
- Poor qualification
- Frustrated customers
- Teams ignoring the tool entirely
How Casey handles the first mile of a lead
Lead arrives
A new lead comes in from an ad platform or website.
Casey responds instantly
Casey responds instantly in the appropriate channel.
Targeted questions
Casey asks targeted questions to understand intent.
Smart routing
Based on responses, the conversation is routed: booking, internal team follow-up, call center handoff, or graceful close-out.
Every step is configurable and visible to your team.
Built to adapt to different platforms
Inbound leads behave differently depending on where they come from. Casey's AI Autoresponder adapts its response behavior based on platform context instead of forcing a one-size-fits-all experience.
AI where it helps. Humans where it matters.
Casey handles
- Instant first responses
- Asking clarifying questions
- Consistent follow-up
- Lead routing and prioritization
Humans handle
- Complex edge cases
- Final booking decisions (when needed)
- Sensitive conversations
- Relationship building
Is this right for you?
This is for you if...
- Businesses with steady inbound lead flow
- Agencies managing response SLAs
- Teams overwhelmed by first-touch response
- Businesses that want consistency without losing control
This might not be for you if...
- Very low inbound volume
- Businesses expecting full autonomy with no oversight
- Teams that never follow up on leads
FAQs
Common questions about the Casey Response AI Autoresponder.
No. Casey is a lead-handling autoresponder designed for structured workflows, not open-ended chat.